Browsing All posts tagged under »customer service«

Can you build community without strategy? #CMAD

January 28, 2014


In honor of yesterday’s Community Manager Appreciation Day (#CMAD), I’ve been thinking about the role community managers play in the success of businesses*. It has been said that community managers are “key to the future of business,” and many community managers (CMs) spent yesterday’s holiday opining on the evolution of the discipline.  Community managers can […]